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We guarantee that your product will be free from any defects in workmanship and materials for a period of one (1) year from the date of purchase, provided that the product is used under normal conditions and in accordance with the provided guidelines.
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Contact us with your order number and a photograph of the package to: sales@giraffebottle.com.
Find digital versions of your Care and Use Guide here, listed by system.
See All Guides
Giraffe Bottle is a division of Oak Hill Brands Corp. and operates in US Central Time. All customer requests will receive a response within one business day, with many inquiries receiving same day attention.
Giraffe Bottle will not respond to inquiries for unsolicited products and/or services. To contact support for comments, questions, or other product inquiries:
Mon - Fri: 8am - 4:30pm CST
Weekends: Closed
Replace Monthly
Replace Every 3 months
Replace Every 8 Months
Replace your blue tubes, bite valves and brushes regularly to keep your system fresh.
SHOP JOURNEY PARTS
Shop for modular neck assemblies, blue drinking tubes, brushes and bite valves.
SHOP TOWER XL PARTS
Maintain your Tower system with clear tubes, check valves, neck assemblies and brushes.
SHOP TOWER PARTS
Keep extra Stainless Steel or Tritan bottles on hand for easy and hygienic rotation.
SPARE BOTTLES
Uses a blue drinking tube (1/4" inner diameter) and a soft removable bite valve that connects directly to the bottle.
The blue drinking tube has no rigid outer shell and cannot hold a bent shape on its own.
Includes a small metal clip that attaches the straw to clothing or fabric.
Uses a rigid neck with a blue drinking tube (1/4" inner diameter) and a soft, removable bite valve at the tip for individuals with full lung function.
The blue tube is encased inside a hard, black outer modular hose that holds its position when bent.
Uses a rigid neck with a clear drinking tube (5/32" inner diameter) and check valve.
The clear tube is encased inside hard, black outer modular hose that holds its position when bent.
The straw leads to a clear plastic check valve inside the bottle to keep the liquid primed.
Our Clear Tritan bottle works great for cold or warm liquids - but hot liquids can make the bottle very warm to the touch… while the Stainless Steel bottle keeps hot drinks hot and cold drinks icy for hours!
✅ Water and thin liquids without particles, like iced/hot tea and coffee, are best for smooth flow and lasting use.
⚠️ Flavored water and juice can work, but might shorten your neck life… Rinse after use to prevent stickiness.
❌ Avoid using pulpy juices, powdered drinks, carbonated beverages, smoothies, or sugary beverages to prevent clogging and extend the lifespan of your neck assembly.
All Giraffe Bottle systems are primarily recommended for water and other non-viscous liquids. The thicker the beverage, the harder it will be to create suction. Remove the bite valve when enjoying other beverages.
Use Water and thin, low viscous liquids, like Coffee or Tea (iced or hot). To ensure optimal performance, use fluids free of any particles, pulp or carbonation.
You can drink Flavored Waters, Sports Drinks and Juice, but these liquids may shorten your product’s lifespan or cause it to malfunction over time. Be sure to run water through the straw to clear it of any excess sugars.
Using viscous types of liquids can clog the straw or lid assembly. We don’t recommend using Powdered Drinks, Ice-blended Beverages (ICEEs, Frappuccinos, etc), Carbonated Soda/Pop, Juices with Pulp, Shakes or Smoothies.
To help when inserting the drinking tube into the neck, roll it on a table to smooth out the beads.
Straighten out any remaining beads that are still bends. Insert the drinking tube from the bottom to make things easier.
Driven by our community, our popular Clear Tritan Bottle has seen a few changes since we first launched it... We’re now on our third iteration.
Each version has brought subtle but significant enhancements - including our Giraffe text comfort grip - making it even more reliable and user-friendly. We love our clear, classic Giraffe Bottle!
Our Stainless Steel Bottle has evolved! You may recall the earlier 24 oz. shiny version. In May 2025, we upgraded our stainless steel model to a 25 oz. bottle with stylish matte finish featuring our signature plastic water drop handle.
These changes boost durability, comfort, and style for your daily sips. Available in 3 sizes for all thirst levels.
We’ve designed a limited edition bottle for Save Giraffes Now (SGN), a registered non profit organization, whose mission is to save giraffes from extinction so they can live freely and safely in the woodlands and savannas of their native Africa.
Since our necks and bottles are interchangeable, this bottle would make a great replacement or spare for your existing setup! It’s insulated to keep drinks at ideal temperatures and is compatible with our line of bottle holders.
🦒 Each bottle sold is donated to the conservation of giraffes in the wild.🦒
When you reach the minimum required order for an item, add the gift to your cart, and apply the code before checking out. Items available while quantities last, with one gift available per order. *Limit one free offer per order, available while quantities last.
All of our important information, available for download and print. Check out our brochure with the full line of Giraffe Bottle products, and a peek into what we do.
