Resale FAQ


What is a resale order?
A resale order is an order by a company or organization that is reselling the product.

How do I qualify for resale?
To qualify for a resale discount you must have a valid state resale certificate and you will be offering the items for sale – or for use in a product that is for sale. We require a copy of your resale certificate on file. Simply email us a copy for our records. International organizations can also qualify for resale pricing.

Once your information is submitted we will evaluate your organization as a reseller of our products.

What information is needed in order to place an order?
If you would like to place an order, please call us during normal business hours with the following information:
Name, phone number, company/institution
Ship-to address
Ship-to phone number
Payment information; Credit card / purchase order information
Email us a of your resale certificate.
Once established you may simply call or email your order to us anytime.

Do you have a minimum order?
Yes and No. Most of the time, there is not a minimum order requirement. However, depending on your pricing structure there may be a minimum order requirement.

How do you handle payment?
For resale orders we may require payment prior to shipping. We accept Visa, MasterCard, American Express, and Discover cards. A transaction fee may apply. Wire transfers and prepayment by check also accepted. Net 30 accounts can be set up when credit information is supplied and approved. Fortune 500 companies, government agencies, and educational institutions are automatically approved for credit. We require a formal purchase order and cannot process purchase requisitions. Payment must be made in US funds on a US bank. We do not ship to accounts that have overdue invoices. International accounts other than in Canada, are prepaid. Payment can be made on credit card or wire transfer.

How much is shipping and handling?
You will be charged the UPS shipping cost for shipments. Shipments can also be arranged to ship on you account. Truck shipments are available. Resale accounts do not qualify for special shipping promotions featured on the website.

Can I have a resale order ship to multiple addresses?
Yes. Simply provide addresses and the quantity to be sent to each. Additional handling fee will be applied in addition to standard shipping/handling fees.

Can I have orders shipped directly to my customer?
Yes and no. Depending on your pricing structure, there may be a minimum order and/or ship to requirements. Otherwise, simply provide the address of your customer and it will be sent. (Shipping and handling fees are applicable.)

How long will it take to ship the items?
If we have the items in stock it will ship the same day or next business day. Some or all of your order may ship from a another location. If the item is not in stock and is not expected to be available within 3 business days, we will let you know the approximate ship date.

Is a resale order returnable?
Yes. Resale orders are returnable within 30 days. Credit will be issued when items are returned and evaluated. A restocking fee of 20% will apply to opened and unused items. Used items cannot be returned. Defective items are returnable. For more information on returns, see the page on returns.

Can I pick up my resale order from your warehouse?
Yes. Resale purchases may be picked up from our Downers Grove, Illinois warehouse.

I have more questions regarding resale accounts?
If you have additional questions regarding resale accounts, please contact us during regular business hours.


More Questions?

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